FAQ
Do you provide International delivery?
Currently we are only shipping in the U.S.A including Alaska, Hawaii, and Puerto Rico. We are however hoping to expand internationally very soon!
How do I track my order?
Our shipping carrier is USPS. Once orders are processed, we will provide customers an email with their parcel tracking number.
Steps:
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Open the official USPS site.
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Proceed to ‘Quick tools’→ ‘Track a package’
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Specify the tracking ID
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Press ‘Enter’
How do I return an item?
Please email us at bryanlasanta@tessad.com regarding any return inquiries. Please assure seal must be unbroken and parfum must be in its original condition or is considered final sale. Please present proof of purchase.
How can I contact your couriers?
Please contact us with any concerns regarding packages and shipping. We will do our best to address any issues that may arise and can reach out to couriers on your behalf.
What is your returns policy?
Items may be returned within 7 days of purchase. All parfum seals must be unbroken and in original condition or purchase is considered final sale. Must present proof of purchase.
Shipping Return:
Items may be returned within 7 days of postal delivery. All parfum seals must be unbroken and in original condition or purchase is considered final sale. Customer must pay for return shipping and handling.
What are your delivery options?
All products are shipped via USPS ground.